Frequently Asked Questions
Here are some answers to popular questions about our brand and products.
Shipping & Delivery
How long will it take to get my package?
The timeframe for receiving your products can vary based on several factors, including the type of product ordered, the shipping method selected, and your geographical location. Generally, once an order is placed and processed, standard shipping may take anywhere from 3 to 7 business days for domestic deliveries. Expedited shipping options are often available for those who require faster service and can reduce delivery times to 1 to 3 business days. For international orders, please note that delivery could take longer due to customs clearance processes and varying transit times depending on the destination country.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout. Free standard shipping is available on orders above the free-shipping threshold shown in your bag. Full details are listed in our Shipping Policy.
Do you ship internationally?
Yes, we ship to most countries and regions worldwide. Import duties or taxes may apply depending on your local customs regulations, and these charges are the responsibility of the recipient.
What shipping methods are available?
We offer standard and expedited shipping. Available carriers and delivery windows are shown at checkout, based on the destination address and the items in your order.
How do I place an order?
Add the items you want to your bag, then open the bag and select Checkout. Enter your shipping and payment details to confirm the order. You will receive an order confirmation email as soon as the order is placed.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds. Please contact our support team for more information about our Refund Policy.
How much can I get refunded?
When the product and packaging are unopened and undamaged, you are eligible for a full refund. When the packaging has been opened and the product has been used, you are eligible for a partial refund. When a product has been damaged and the damage is not covered by your warranty, you are not eligible for a refund.
How can I cancel or change my order?
Orders can be changed or cancelled before they are fulfilled. Contact our support team with your order number as soon as possible and we will do our best to update the order before it ships.
Who should I contact if I have any queries?
Reach out to our customer service team by email and include your order number. We reply to all enquiries within one business day.
Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects, covering any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defect. It does not cover impacts, improper use, or other issues that are not attributable to a manufacturer defect.
Who should I contact if I have any queries?
Contact our support team with your order number and a short description of the issue. Photos of the defect help us process warranty claims faster.
How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and the extended period. Please get in touch for more information.
Payments & Safety
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.